Cancellation

You can cancel your order within 48 hours of placing it. Refunds will be mailed to your original form of payment, please allow 3-5 business days.

 

Returns

Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging 

To complete your return, we require a receipt or proof of purchase.

In some cases, only partial refunds are allowed (if applicable)

Any item not in original condition, damaged through no fault of ours, or missing parts

Any item returned more than 7 days after delivery

 

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you if your refund has been approved or denied. 

If you are approved, your refund will be processed and automatically credited to your credit card or original form of payment within a certain number of days.

 

Delayed or Missing Refunds (if applicable)

If you haven't received your refund yet, please check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially posted. 

Next contact your bank. It usually takes some processing time before your refund is posted. 

If you have done all of the above and still haven't received your refund, please contact us at pulse.pride.smelling.salts@gmail or visit our website.

 

Sale Items (if applicable) 

Only regular priced items are refundable, unfortunately sale items are not refundable.

 

Exchanges (if applicable)

We do not provide replacement merchandise. If you receive a damaged or defective product, please contact us within 48 hours of the product arriving to inquire about the defective product. We will determine whether to resend the product after verifying the damage. The specific handling plan will be informed to you after verification. You can contact us at pulse.pride.smelling.salts@gmail or visit our website.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should email us at pulse.pride.smelling.salts@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will